nb999 Responsible Gaming
nb999 is committed to providing a safe, fair, and enjoyable gambling environment for all players in Bangladesh. This guide outlines the tools, policies, and resources available to help you stay in control of your gaming activity — because your well-being always comes first.
01 18+ Age Restriction Policy
nb999 operates a strict 18+ age policy across all products and services on the platform. Gambling is an adult activity, and participation by anyone under 18 years of age is absolutely prohibited. This policy applies equally to all players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other regions of Bangladesh.
During the account registration process, all users are required to confirm that they are 18 years of age or older. nb999 conducts age and identity verification checks as part of our Know Your Customer (KYC) process. Where there is any doubt about a player's age, we reserve the right to request official government-issued documentation — such as a National Identity Card (NID) or passport — before permitting access to real-money games or processing any withdrawal.
If nb999 determines at any point that an account holder is under the age of 18, the account will be suspended immediately, all pending transactions will be frozen pending investigation, and any winnings generated during the period of underage play will be withheld in accordance with our Terms and Conditions.
Gambling by persons under 18 years of age is strictly prohibited on nb999. Parents and guardians are encouraged to use device-level parental control software to prevent minors from accessing online gambling platforms. If you suspect an underage person is using an nb999 account, please contact us immediately at [email protected].
We also encourage parents and guardians who share devices with minors to make use of freely available parental control tools. These applications allow you to block access to gambling websites at the device or network level, providing an additional layer of protection independent of the nb999 platform itself.
02 Safe Gambling Principles
Gambling on nb999 — whether that is placing a bet on a Bangladesh Tigers cricket match, spinning the reels on a Pragmatic Play slot, or joining a live dealer table — should be an enjoyable leisure activity, not a source of financial pressure or emotional distress. The following principles are the foundation of safe gambling and are recommended to every nb999 player.
- Gamble only with money you can afford to lose. Set a personal entertainment budget before you start and treat that amount as the cost of the activity — just as you would with any other leisure spending. Never use funds reserved for rent, bills, food, or family obligations.
- Set strict time limits for each session. It is easy to lose track of time when engaged in fast-paced casino games or live sports betting. Decide in advance how long you will play and stick to it — even when you are winning.
- Never chase your losses. Chasing losses — placing larger bets in an attempt to recover money lost in a previous session — is one of the most common and dangerous patterns in problem gambling. If you have reached your loss limit, stop and walk away.
- Treat gambling as entertainment, not income. No gambling strategy guarantees consistent profit. The house edge exists in all casino games. Approaching gambling as a primary or supplementary income source creates unrealistic expectations and financial risk.
- Take regular breaks. Stepping away from the screen at regular intervals helps maintain perspective, reduces impulsive decision-making, and prevents the fatigue that can lead to poor judgment.
- Never gamble under the influence of alcohol, substances, or extreme emotional states. Impaired judgment leads to higher-risk bets and decisions you may regret. Gambling while stressed, anxious, or grieving is particularly inadvisable.
03 Player Protection Tools
nb999 provides a comprehensive suite of player protection tools that give you direct control over your gambling activity. These tools are available at no cost and can be activated or adjusted at any time by contacting our support team at [email protected]. No reason or explanation is required — simply request the tool you need.
Deposit Limits
Set a daily, weekly, or monthly maximum deposit cap. Once the limit is reached, no further deposits can be made until the period resets. Reductions take effect immediately; increases require a 72-hour cooling-off period.
Session Time Limits
Define a maximum session duration. When your set time is reached, you will receive an on-screen notification and be automatically logged out of your nb999 account to encourage a break.
Cool-Off Period
Request a temporary pause of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. The pause cannot be lifted early.
Self-Exclusion
Permanently or indefinitely suspend your account. nb999 will also use commercially reasonable efforts to prevent you from re-registering during the exclusion period. See Section 05 for full details.
Loss Limits
Set a cap on the total amount you are prepared to lose in a single day, week, or month. Once that threshold is reached, your account will be temporarily restricted from further real-money play.
Reality Check Alerts
Enable periodic pop-up reminders that display how long you have been playing and your net profit or loss for the current session, helping you stay aware of your activity at regular intervals.
To activate any of the above player protection tools, email [email protected] with the subject line "Player Protection Request" and specify the tool and parameters you want. Our team processes all protection requests as a priority and will confirm activation within one business hour during operating hours.
04 Recognising Problem Gambling
Problem gambling can develop gradually, and many people are not aware that their relationship with gambling has become unhealthy until significant harm has already occurred. nb999 encourages all players to periodically reflect on the following warning signs. If several of these apply to you — or to someone you know — it may be time to seek support.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to take a break using one of the player protection tools described in Section 03, or to contact our support team to discuss your options. There is no shame in seeking help — problem gambling is a recognised condition, and effective support is available.
Ask yourself honestly: Is gambling still fun for me, or has it become something I feel compelled to do? If you would feel significant anxiety, guilt, or financial strain at the thought of stopping for one month, that is a meaningful signal worth taking seriously. nb999 is here to support you, not just as a gaming platform, but as a responsible operator that genuinely cares about player well-being.
05 Self-Exclusion
Self-exclusion is the most comprehensive player protection tool available on nb999. It allows you to permanently or indefinitely close your account and block yourself from accessing the platform. nb999 takes self-exclusion requests extremely seriously and processes them as the highest-priority support action.
When you request self-exclusion, nb999 will immediately suspend your account, cancel any active bonuses, and return any remaining balance to your nominated bKash, Nagad, or bank account. During the self-exclusion period, you will not receive any marketing communications, promotional offers, or bonus notifications from nb999. We will also make commercially reasonable efforts to prevent re-registration using the same identity and contact details.
- Minimum exclusion period: 6 months. Shorter time-based restrictions are handled via the Cool-Off Period tool (Section 03).
- Indefinite exclusion: You may request that your account be closed with no set end date. Reinstatement after an indefinite exclusion requires a formal written request, a cooling-off waiting period of at least 7 days, and a responsible gaming review.
- Permanent closure: You may request that your account be permanently and irrevocably closed. This action cannot be undone. A new account cannot be opened with the same personal details.
- Balance during self-exclusion: Any real-money balance remaining in your account at the time of exclusion will be returned to you via your last-used payment method within 3-5 business days.
Email [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and specify your preferred exclusion type (6-month, 12-month, indefinite, or permanent). Your account will be suspended within one business hour of the request being verified. No questions asked, no pressure applied.
06 Deposit & Spending Limits
One of the most practical and effective ways to keep gambling within safe boundaries is to set firm deposit and spending limits before you start playing. nb999's limit system gives you control over how much money enters your account and how much you are prepared to wager over a given period.
Deposit limits can be configured on a daily, weekly, or monthly basis. For example, you might set a monthly deposit cap of ৳5,000 to ensure that your gambling expenditure never exceeds a comfortable entertainment budget. Once the cap is reached, the system automatically blocks further deposits until the period resets — regardless of whether you are on a winning streak or chasing a loss.
Reducing a deposit limit takes effect immediately, so you can tighten your controls without any delay. However, increasing a limit requires a mandatory 72-hour cooling-off period before the change becomes active. This asymmetry is intentional — it is designed to prevent impulsive decisions made in the heat of a losing session from undermining the protection the limit provides.
In addition to deposit limits, nb999 offers loss limits and wagering limits. A loss limit caps the total net losses you can sustain in a session or period. A wagering limit caps the total amount staked — useful for players who prefer to manage their bet volume rather than their deposit activity. All three limit types can be used independently or in combination for layered control over your gambling spend.
We encourage every nb999 player in Bangladesh — regardless of experience level or financial situation — to set at least one type of limit when opening their account. Setting a limit costs nothing and takes only a few minutes, but it provides an important safety net that can prevent a bad session from becoming a serious financial problem.
07 Support Resources
If you feel that gambling has become a problem for you or someone close to you, professional help is available. The following organisations provide support, counselling, and guidance for people affected by problem gambling. nb999 recommends reaching out to any of these resources without hesitation — seeking help is a sign of strength, not weakness.
Kaan Pete Roi
Bangladesh's longest-running emotional support helpline, offering free, confidential telephone counselling for individuals experiencing distress, anxiety, or compulsive behaviours including problem gambling.
National Mental Health Institute (NIMH)
The government-run National Mental Health Institute in Dhaka provides clinical psychology services and counselling for behavioural addictions. Referrals can be arranged through your local healthcare provider.
Bangladesh Bank Consumer Protection
If gambling-related debt is a concern, the Consumer Finance Protection division can provide guidance on managing liabilities with partner financial institutions including BRAC Bank, City Bank, and Islami Bank.
Gamblers Anonymous (International)
Gamblers Anonymous operates globally and maintains a network of peer support groups and online resources available to Bengali-speaking individuals seeking a community-based recovery pathway.
nb999 does not endorse or have any commercial relationship with the organisations listed above. They are included solely because we believe that connecting players with credible external support is part of our responsibility as a platform operator. If you are in Dhaka, Chittagong, Sylhet, or any other city in Bangladesh and need guidance on accessing local mental health services, our support team can help point you in the right direction.
08 Contact nb999 Support
nb999's customer support team is available around the clock to assist with any responsible gaming request, including activating deposit limits, enabling a cool-off period, processing a self-exclusion, or simply having a conversation if you are concerned about your gambling habits. All responsible gaming communications are treated with the utmost confidentiality.
To contact our responsible gaming team, send an email to [email protected]. Use one of the following subject lines to ensure your request is routed to the correct team immediately:
- "Player Protection Request" — to activate deposit limits, loss limits, session timers, or reality check alerts
- "Cool-Off Period Request" — to place a temporary pause of 24 hours to 30 days on your account
- "Self-Exclusion Request" — to suspend your account for 6 months, 12 months, indefinitely, or permanently
- "Responsible Gaming Query" — for any general concern, question, or conversation about your gambling behaviour
nb999 guarantees that all responsible gaming requests are processed as a priority, ahead of standard account or technical queries. No player will ever be pressured, discouraged, or penalised for requesting player protection tools. Your long-term well-being is more important to us than any single deposit or session.
nb999's Responsible Gaming Commitments
These six commitments define how nb999 approaches player protection across every aspect of the platform.
Strict 18+ Enforcement
nb999 verifies player age at registration and during KYC checks. Any account found to belong to a person under 18 is suspended immediately, with winnings withheld and the matter escalated per our policy.
Free Protection Tools
Every player on nb999 has free, unrestricted access to deposit limits, loss limits, session timers, cool-off periods, reality check alerts, and full self-exclusion — all activatable on request with no waiting period for protective reductions.
No Marketing During Exclusion
When a player activates a cool-off or self-exclusion, nb999 immediately removes them from all marketing lists. No promotional emails, no bonus offers, no re-engagement campaigns — for the entire duration of the restriction.
Proactive Pattern Monitoring
nb999 monitors account activity for behavioural patterns that may indicate problem gambling — such as rapid session escalation, repeated failed deposit attempts, or irregular late-night activity — and may proactively reach out to affected players.
Non-Judgmental Support
Our support team is trained to handle responsible gaming conversations with empathy and discretion. Players who raise concerns about their gambling habits will never be judged, pressured, or made to feel uncomfortable for doing so.
Confidential & Secure
All responsible gaming requests and correspondence are treated with strict confidentiality. Your data is protected under the nb999 Privacy Policy and is never shared with third parties for commercial purposes.
Enjoy nb999 Responsibly
You are now fully informed about the responsible gaming tools and policies at nb999. Explore the platform, enjoy our games, and remember — gambling is entertainment. Play within your means and have fun.